Nobody was rejected automatically. Unreadable CVs were set aside and read by a person, never dropped.
“I handled 60+ calls a day at a telecom desk and kept a 94% resolution score.”Answer: Tell us about your customer service experience
“I balanced the till every night for eight months with no shortages.”CV text
Operator note: Strongest cash-handling record in the pool. Available both weekend days.
Interview pack: Ask how she handled the busiest hour at the telecom desk.
“I can start immediately and I’ve worked rotating shifts for two years.”Answer: When could you start?
“When the queue gets long I call for a second till before it backs up.”Answer: How do you handle a busy shift?
Operator note: Practical answers; experience is in hardware retail rather than food.
Interview pack: Vague on POS systems — ask which ones he has used.
“I trained four new cashiers on the POS system last year.”Answer: Tell us about your customer service experience
Operator note: Could grow into a supervisor role.
Interview pack: Confirm she can cover both weekend shifts from 7am.
“When a customer is upset I let them finish, repeat the problem back, then fix it.”Answer: How would you handle an upset customer?
Operator note: Calm, clear communicator.
Interview pack: Short on cash-handling detail — ask for a specific example.
“I closed out the till every night for a year at my aunt’s shop.”Answer: Have you handled cash before?
Operator note: Fewer years of experience, but every answer was specific.
Interview pack: Ask about working under a manager for the first time.
Confidential — prepared for Coastline Foods for this vacancy only. Applicant data is deleted 90 days after the job closes (or within 7 days on request). Sample: all names, answers and numbers are fictional.